Treats members enjoy Free Standard Shipping on select orders over $49. Terms and conditions of this offer are subject to change in the sole discretion of PetSmart. Quantities may be limited and deliveries may be delayed. Treats members receive free shipping on select orders over $49.00, prior to taxes & after discounts are applied. Offer may not be combinable with other promotional offers or discounts. Savings will automatically reflect in shopping cart with purchase of qualifying product and enrollment in Autoship. Must be signed in to your Treats account to receive discount. Certain products and brands are not eligible for sitewide offers or promotions and specifically excludes: select products from The Pharmacy at PetSmart, all Royal Canin and Eukanuba products, all services, give cards, gift certificates, previous purchases and charitable donations. Save 35% on your first Autoship order up to a maximum savings of $20.00 and 5% on all recurring orders. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart. Transaction total is prior to taxes & after discounts are applied. Limited to one time per customer during the offer period. Offer may not be combined with other promotional offers or discounts and specifically excludes any available Autoship offers. Offer not valid on services, gift cards, gift certificates, previous purchases, charitable donations, and may exclude all or select items from various brands. Discount taken off highest priced qualifying item in cart. Must be signed into your Treats account prior to purchase. Offer valid with Treats membership online only at or on the app. Please remember it can take some time for your bank or credit card company to process and post the refund too.Save $10 off your first purchase of $50 or more in Pharmacy. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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